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michelel31587569
Participant
May 22, 2018
Question

Saving and printing problems

  • May 22, 2018
  • 1 reply
  • 362 views

I downloaded the newest version of Adobe because I was getting an error message saying I needed the latest version when I was trying to view an online form.

Problem is that now I see the form, I completed the form, saved it to my desktop using "save as" and now every one of my files are blank or have the same printed error message I was getting before I dowloaded. I've deleted and dowloaded 3 times to this same problem. See here: This the the pdf when I open it

Can anyone please help???

    This topic has been closed for replies.

    1 reply

    Adorobat
    Community Manager
    AdorobatCommunity Manager
    Community Manager
    May 23, 2018

    Hi Michelel,

    Could you confirm if you were getting message to install the latest version of Flash when tried to view online form?

    Also, could you try downloading the form on the machine first, open it in Adobe Reader, fill the form and check if the form fields are still blank. You can download Reader from here: Adobe - Adobe Acrobat Reader DC Distribution

    Also, try printing the form in Adobe Reader and check if you are still getting an error message.

    Thank You,

    Shivam

    M
    michelel31587569Author
    Participant
    May 23, 2018

    Thank you for responding Shivam.

    Yes, I can confirm I downloaded the latest Flash as well. Just to clarify, I can view the pdf on my laptop in AReader DC, I can save it, open it and view again.

    Problem is that now all the pdf’s I save on my computer, it won’t show correctly as an attachment in emails (see screenshot)

    The recipient can see and print the file, but I cannot.

    Also, when I save the file to flash drive, and try to print it on a printer using the flash, all that prints on the paper is what you see in the message on this screenshot or says “this file could not be converted”. I cannot seem to print this file on my own or with a flash drive.

    FYI: I am using a MacBook Air, OS High Sierra V 10.13.4

    Looking forward to hearing from you

    Michele

      Adorobat
      Community Manager
      AdorobatCommunity Manager
      Community Manager
      May 24, 2018

      Hi Michele,

      I am afraid there is no screenshot in the reply. Please follow the steps given in this link on how to attach a screenshot here in the forums:

      https://forums.adobe.com/docs/DOC-7043#jive_content_id_How_do_I_attach_a_screenshot

      Thanks,

      Shivam

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