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andym30178426
Participant
April 24, 2017
Answered

Setup acrobat reader pro functions

  • April 24, 2017
  • 2 replies
  • 436 views

Hi there,

Could you please clarify, I have purchased adobe acrobat reader subscription, but my functions like editing and etc are still unavailable.

Thank you

    This topic has been closed for replies.
    Correct answer AkanchhaS8194121

    Hi Andym30178426,

    Edited-

    Adobe Reader DC is a free application of Adobe, that doesn't come up as subscription. Also, Adobe Reader doesn't have a ability to edit the pdf document.

    As mentioned above, if you purchased a subscription so might be referring to Adobe Acrobat DC which is a subscription based service.

    I have checked your account but couldn't find any subscription under it. You may please share the order number for the purchase or any other email address that you might have registered on Adobe so that we can help you with it.

    ++Unable to edit PDF files in Acrobat XI or DC

    Regards,

    Akanchha

    2 replies

    T
    Test Screen Name
    Legend
    April 25, 2017

    The usual cause of this problem is paying for one thing but using something else. Very easily done. Be sure you have stopped using Acrobat READER. Your message suggests you may not be aware that there are separate apps: Reader (free) and Acrobat (paid for). 

    AkanchhaS8194121
    AkanchhaS8194121Correct answer
    Legend
    April 25, 2017

    Hi Andym30178426,

    Edited-

    Adobe Reader DC is a free application of Adobe, that doesn't come up as subscription. Also, Adobe Reader doesn't have a ability to edit the pdf document.

    As mentioned above, if you purchased a subscription so might be referring to Adobe Acrobat DC which is a subscription based service.

    I have checked your account but couldn't find any subscription under it. You may please share the order number for the purchase or any other email address that you might have registered on Adobe so that we can help you with it.

    ++Unable to edit PDF files in Acrobat XI or DC

    Regards,

    Akanchha

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