Skip to main content
J
jaimees26997540
Participant
October 15, 2018
Answered

Stolen Computer

  • October 15, 2018
  • 2 replies
  • 489 views

Hello,

My computer was stolen.  I would like to have my license for Adobe Acorbat Pro deactivated on the stolen computer so I can re-activate it on my replacement computer.

Thanks,

    This topic has been closed for replies.
    Correct answer AnandSri

    Hello Jaimees,

    We're sorry for the trouble and inconvenience caused, the record shows that you have Acrobat Pro version 12 perpetual license that is a serial number based product.

    For the deactivation of the serial number from the old machine, you may take help from the Adobe article Activate and deactivate Adobe products

    You may also contact the Adobe support team through Chat for assistance Contact Customer Care

    Feel free to update this discussion for further assistance.

    Thanks,

    Anand Sri.

    2 replies

    AnandSri
    Community Manager
    AnandSriCommunity ManagerCorrect answer
    Community Manager
    November 20, 2018

    Hello Jaimees,

    We're sorry for the trouble and inconvenience caused, the record shows that you have Acrobat Pro version 12 perpetual license that is a serial number based product.

    For the deactivation of the serial number from the old machine, you may take help from the Adobe article Activate and deactivate Adobe products

    You may also contact the Adobe support team through Chat for assistance Contact Customer Care

    Feel free to update this discussion for further assistance.

    Thanks,

    Anand Sri.

    T
    Test Screen Name
    Legend
    October 15, 2018

    What version? And was it a subscription or a permanent license?

    J
    jaimees26997540Author
    Participant
    October 15, 2018

    It was a permanent license, and it was version 12

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices