Skip to main content
amber1
amber1
Participant
October 24, 2018
Answered

top command bar disappears when maximized

  • October 24, 2018
  • 1 reply
  • 1986 views

I am using Adobe Acrobat Reader DC & Windows 10. This just started today, randomly. When I open any pdf and it is maximized, the top inch of the window seems to not function. The inch is still showing as part of the adobe window, but distorted. If I click on any of the tabs, or the minimize/maximize/close, it pulls whatever window I have open behind it up front. I went to the Help tab and "checked for updates", (installed one) this did not fix the problem. Then went back to help and "repaired installation". Again, did not help. I have found the short cut alt+space bar, which will allow me to restore the window so I can use the tabs, but this is only a temporary fix. The weirdest part is the window works, when maximized, on my second screen with no issues, but not my main laptop screen. Please help. Should I uninstall & reinstall?

    This topic has been closed for replies.
    Correct answer AnandSri

    Hello Amber,

    We're sorry for the trouble you had, could you please post a screenshot of the error/issue you are getting?

    To post a screenshot, refer to https://forums.adobe.com/docs/DOC-7043#jive_content_id_How_do_I_attach_a_screenshot

    What is the dot version of Adobe Reader installed? To identify, refer to Identify the product and its version for Acrobat and Reader DC

    Reset Adobe Reader's preferences once and reboot the machine, to reset the preferences, refer to How to reset Acrobat Preference settings to default.

    Make sure that you have the latest version of Adobe Reader 19.008.20080 installed, check for updates from help>check for updates. Reboot the machine after updating Adobe Reader.

    Let us know how it goes and share your observation.

    Thanks,

    Anand Sri.

    1 reply

    AnandSri
    Community Manager
    AnandSriCommunity ManagerCorrect answer
    Community Manager
    October 29, 2018

    Hello Amber,

    We're sorry for the trouble you had, could you please post a screenshot of the error/issue you are getting?

    To post a screenshot, refer to https://forums.adobe.com/docs/DOC-7043#jive_content_id_How_do_I_attach_a_screenshot

    What is the dot version of Adobe Reader installed? To identify, refer to Identify the product and its version for Acrobat and Reader DC

    Reset Adobe Reader's preferences once and reboot the machine, to reset the preferences, refer to How to reset Acrobat Preference settings to default.

    Make sure that you have the latest version of Adobe Reader 19.008.20080 installed, check for updates from help>check for updates. Reboot the machine after updating Adobe Reader.

    Let us know how it goes and share your observation.

    Thanks,

    Anand Sri.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices