trying to reinstall after uninstall but will not complete

Forum|Forum|6 years ago
July 8, 2019
1 reply
974 views

Had errors when using program, so uninstalled with plan to reinstall. The reinstall will not finish stating the program is already on the computer.

This topic has been closed for replies.

AkanchhaS8194121

Legend

Hi Tre,

Looking at the description given above, I believe while installing Adobe Reader you are receiving error "Newer version is already installed", Is that correct?

If this is the case, then you may refer to the troubleshooting steps suggested in the help article here: Error 1722 while installing/updating Acrobat DC/Acrobat Reader DC on Windows

Let us know if you still experience the same error while installing Reader DC.

Thanks,

Akanchha

T

tre52Author

Participant

Thank you Akanchha. I have tried Solution 1 and Solution 2 but that did not allow the Acrobat DC/Acrobat Reader DC to reinstall. Yes, the error message does state "Newer version is already installed." I have hesitated to follow number 3 requiring installation of the "Visual C++ Package" I don't want to cause more problems with the computer's function- unless you suggest that is the way to proceed.

AkanchhaS8194121

Legend

I have hesitated to follow number 3 requiring installation of the "Visual C++ Package" I don't want to cause more problems with the computer's function- unless you suggest that is the way to proceed.

Don't worry tre52 , there's nothing that's going to harm or impact your system's performance. You can install the Visual C++ package from Microsoft's official website.

Let us know the result.

Thanks,

Akanchha

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded