Skip to main content
A
Anonymous
August 12, 2017
Question

Web links from Reader and Firefox

  • August 12, 2017
  • 3 replies
  • 1695 views

Recently, I've not been able to click on links within a PDF document as I normally have been doing for years.....Removed and re-installed reader, set the trust settings to enable all internet access.....Of course machines update all the time, running Win 7, only other odd thing in Firefox is all the bookmarks, header icons were greyed out with a pic of the world....If I click the link again, the icon returns.....strange stuff.....

The PDF doc links work fine on other machines.....

All suggestions appreciated!!!

Mark

This topic has been closed for replies.

3 replies

~graffiti
~graffiti
Legend
August 18, 2017

The files probably have just links that were being recognized as links by the Reader application rather than having actual hyperlinks that were added using Adobe Acrobat. It appears that the recognize links option in the latest version of Reader has broken this ability, at least temporarily.

itservice4286081
itservice4286081
Participant
August 18, 2017

Same issue here. Problem occurs since update to Acrobat Reader DC Version 2017.012.20095.

Links could be clicked before (and can be clicked with other pdf readers), now it just doesn't work anymore. This is a very serious issue for us...

sumitash1
Adobe Employee
sumitash1
Adobe Employee
August 14, 2017

Hi Mark,

Thanks for reporting the issue. It would really help if you could share the version of Reader and Firefox at which you are facing this issue, along with a screenshot.

Thanks,

Sumita

A
Anonymous
August 18, 2017

Hi Sumita,

Firefox version is  55.0.2 (32bit)

Adobe Reader is 2017.012.20095

Thanks.....have deleted and re-installed both, same thing...web links that used to work, no longer work...they just sit there and do nothing when the hand clicks the link, win 7....I can roll back stuff, but we have security updates, .net updates, etc...hard to know what can be causing this issue.......

thanks

~graffiti
~graffiti
Legend
August 18, 2017

I'm not sure what update broke it exactly but I guess you should probably check your preferences. Go to Edit>Preferences>General>Basic tools and be sure that "Create links from URL's" is checked. Even if it is, uncheck it then check it again and restart Reader.

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices