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seans87382126
Participant
December 28, 2017
Question

Windows 8.1 DC not opening IE11 or Outlook

  • December 28, 2017
  • 1 reply
  • 320 views

When opening PDF documents in IE11 or direct from outlook nothing is happening and application seems to crash. If we disable protected mode everything works fine and as expected. Running the latest Patched version of DC: AcroRdrDCUpd1800920044. Version 2018.009.20044

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    1 reply

    AnandSri
    Community Manager
    AnandSriCommunity Manager
    Community Manager
    January 10, 2018

    Hello seans87382126

    Sorry for the delay in response to your query and apologize for the inconvenience caused. As per the description above, IE 11 is crashing while opening any PDF file, Is that correct?

    Please check for any pending updates of Adobe Reader from Help>Check for updates. You may also repair the installation files from Help>Repair installation and then reboot the machine.

    You may also refer to Resolve Acrobat DC intermittent crashes on Windows

    Let us know how it goes.

    Regards,

    Anand Sri.

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