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Participant
December 12, 2016
Question

Issue with version 16.12.14 on iphone-ipad

  • December 12, 2016
  • 1 reply
  • 692 views

Getting an error opening secure pdf on iphone and ipad after upgrading to this version of adobe acrobat

Error is

Access to this document is restricted by this remote server: <server name>, however we are unable to connect to it at this time.

Please try to open it again later. If you continue to see this message, check whether your device is supported by the server.

This topic has been closed for replies.

1 reply

Community Manager
December 12, 2016

Hi Sammathia12225959,

The document you are trying to open may not be opening because a security server that is administered by the company that owns the document is not compliant with Apple's most recent security requirements.

Please refer to the link below for more information on the same:

Document Security: Apple's App Transport Security (ATS) Compliance

Thanks

Supriya