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Correct answer kglad

don't post serial numbers in public forums.

using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'still need help', https://helpx.adobe.com/contact.html

if you have a problem, Contact Support FAQ: Unable to reach support through the "Contact US" link

2 replies

T
Test Screen Name
Legend
August 17, 2016

Agreed. There seem to be a number of people in support who send people to the forums ANYWAY, even if the product is in support and the task is within their remit. I hope it's just a rogue element.

try67
Community Expert
try67Community Expert
Community Expert
August 17, 2016

Very true. In addition, I don't think Adobe should deny users help with activation or serial-number issues, even if the product is no longer supported. If they sold the product they are required to make sure it can be activated or that a (valid) serial number be accepted by it.

I'm sure they can afford keeping the old activation servers active. And if they can't (or don't want to) they need to provide a version of the installer that doesn't require activation.

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
August 15, 2016

don't post serial numbers in public forums.

using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'still need help', https://helpx.adobe.com/contact.html

if you have a problem, Contact Support FAQ: Unable to reach support through the "Contact US" link

dsfsdfdsfsdfsdfsd
dsfsdfdsfsdfsdfsdAuthor
Participant
August 16, 2016

I have already been in contact with Adobe support. Since Acrobat 9 is not supported anymore I was directed to this forum.

kglad
Community Expert
kgladCommunity Expert
Community Expert
August 16, 2016

this is a user-to-user forum.  we have no way to check anything about your license.

retry adobe support.

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