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nks_nyc
nks_nyc
Participant
April 20, 2016
Question

Acrobat Pro XI crashes when more than 2 pdfs are open

  • April 20, 2016
  • 2 replies
  • 294 views

Longstanding problem -- Acrobat Pro XI running on a Macbook Air with El Capitan 10.11.4 crashes frequently -- whenever I open a second or third pdf.  My job requires having multiple pdfs of clinical articles open at once, and be able to search them and use annotating.  These crashes happen multiple times each day.  I have the latest update of the software.  Is there some way to clear the cache or preferences that might fix this and enable me to perform my job?

Thanks.

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2 replies

A
Anonymous
April 21, 2016

Hi ,

Also refer the following link once and see if this helps.

Troubleshoot Mac OS 10.x system errors, freezes | Adobe software

Regards

Sukrit Dhingra

A
Anonymous
April 21, 2016

Hi ,

How do you access the PDF'?

Within Acrobat or double clicking on them?

Do you experience the crash with random files or is there some pattern ?

Try accessing some sample files and see if you still experience the crash .

Also let us know if there is any error messages.

Regards

Sukrit Dhingra

nks_nyc
nks_nycAuthor
Participant
April 21, 2016

By double-clicking.

I'll have to come back to this later, I have a deadline now.

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