Skip to main content
rogerr38923640
rogerr38923640
Participant
May 17, 2016
Answered

Acrobat X reports "problem with licensing, error 213:19" after Win 10 upgrade. Any ideas please?

  • May 17, 2016
  • 1 reply
  • 448 views

I have carreied out an automatic update to Windows 10, and now when I try to open Acrobat I get a plop up window telling me there is a licensing problem.  The error code is 213:19.  Help please!

This topic has been closed for replies.
Correct answer rogerr38923640

Thanks for your help.  I tried this, but still had problems.  I have now sorted it by opening Acrobat as Administrator and then running "repair Installation" from the Help menu.  I have since had the same problem with InDesign ( Error Code 213:6).  I have managed to correct thyis by setting the file permissions as the article describes.  Thanks for your help.

1 reply

Sarojini_Nagar
Sarojini_Nagar
Participating Frequently
May 17, 2016

Hi rogerr38923640 ,

Please refer this link : Resolve the licensing issue and error 213:xx for Acrobat X and Acrobat XI

Let us know if this helps.

Regards
Sarojini

rogerr38923640
rogerr38923640AuthorCorrect answer
Participant
May 17, 2016

Thanks for your help.  I tried this, but still had problems.  I have now sorted it by opening Acrobat as Administrator and then running "repair Installation" from the Help menu.  I have since had the same problem with InDesign ( Error Code 213:6).  I have managed to correct thyis by setting the file permissions as the article describes.  Thanks for your help.

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices