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Participant
February 15, 2016
Answered

How Can I contact with Adobe for request a license of Adobe Acrobat 9 Extended? I have the invoice but I can't find the installer nor the serial

  • February 15, 2016
  • 2 replies
  • 507 views

Hello, How Can I contact with Adobe for request a license of Adobe Acrobat 9 Extended? I have the invoice but I can't find the installer nor the serial

[personal information removed... Mod - https://forums.adobe.com/docs/DOC-3731]

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Correct answer Del Z

Hi Virgina97724206,

If you are unable to retrieve your serial number and installer through the links John provides, you may Contact Customer Care via chat. Chat representatives are unable to help with technical troubleshooting for older software like Acrobat 9, but they can search for your serial number or answer questions about licensing.

Best,

Del

2 replies

Del Z
Del ZCorrect answer
Participating Frequently
February 17, 2016

Hi Virgina97724206,

If you are unable to retrieve your serial number and installer through the links John provides, you may Contact Customer Care via chat. Chat representatives are unable to help with technical troubleshooting for older software like Acrobat 9, but they can search for your serial number or answer questions about licensing.

Best,

Del

John T Smith
Community Expert
Community Expert
February 15, 2016

Lost information - reply #1 in https://forums.adobe.com/thread/2008767

Download & Install instructions https://forums.adobe.com/thread/2003339 may help

-includes a link to go to a page to download Adobe programs if you don't have a disc or drive

-Cloud desktop http://helpx.adobe.com/creative-cloud/help/creative-cloud-desktop.html

-Cloud Getting Started https://helpx.adobe.com/creative-cloud.html

-you will need to enter your original serial number during install for non-Cloud programs

-or kglad links in reply #1 here https://forums.adobe.com/thread/2081216 may help