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M
mentersiabod
Participant
February 3, 2016
Question

How do I recover an automatic subscription for a discontinued product (Adobe Export PDF)?

  • February 3, 2016
  • 2 replies
  • 677 views

How do I recover an automatic subscription for a discontinued product (Adobe Export PDF)? Adobe Customer Services chat and telephone help refuse to simply cancel and refund the automatic payment. All their emails preclude a response. There seems no way I can contact their Accounts/Invoicing people to resolve this issue and close the account. To my mind the action is fraudulent!

Even this page will not allow me to put Adobe Export PDF as the Community!

This topic has been closed for replies.

2 replies

T
Test Screen Name
Legend
February 4, 2016

What makes you say it is discontinued? Or do you mean that you have discontinued using it?

Karl Heinz Kremer
Community Expert
Karl Heinz KremerCommunity Expert
Community Expert
February 4, 2016

Unfortunately, if you cannot cancel the subscription yourself, only Adobe can help you with canceling a subscription.

Export PDF is not a discontinued service, it's still available: Export PDF to Word or Excel online | Adobe Export PDF

Based on this knowledgebase article, you should however be able to cancel your subscription by going to your services section in your Adobe account: Cancel your membership or subscription | Adobe Acrobat, Document Cloud PDF services

You should be able to access the "Plans & Products" page via this link: https://accounts.adobe.com/plans

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