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moea26721053
Participant
May 31, 2016
Answered

i am not sure if i subscribed & downloaded to the right Acrobat?

  • May 31, 2016
  • 1 reply
  • 379 views

I am not sure if i subscriber & downloaded the right Acrobat?

I think it is better if I start all over from the beginning,  I don't know how & would rather hame someone on the phone walking me through it.

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Correct answer YatharthS

Hi ,

If you are subscribed to Acrobat Pro DC program then Please try running the cleaner tool "Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs" on your machine to remove all traces of Acrobat.

Then, restart your machine and install the latest version of Reader from here:

Download Adobe Acrobat DC (Continuous) | Enterprise or VIP

Let me know how it goes.

Regards,

Yatharth

1 reply

YatharthSCorrect answer
Participating Frequently
June 1, 2016

Hi ,

If you are subscribed to Acrobat Pro DC program then Please try running the cleaner tool "Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs" on your machine to remove all traces of Acrobat.

Then, restart your machine and install the latest version of Reader from here:

Download Adobe Acrobat DC (Continuous) | Enterprise or VIP

Let me know how it goes.

Regards,

Yatharth