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Participant
January 12, 2016
Question

I cannot reinstall my Acrobat 9 Pro on my iMac (27" late 2012) running Yosemite.

  • January 12, 2016
  • 1 reply
  • 526 views

After replacing the hard disc on my iMac (27" late 2012) I have tried to reinstall my Adobe Acrobat 9 Pro. No success with either copying the program from my backup disc nor with reinstalling it from my original DVD nor with downloading the copy on Adobe's website. In all cases I get an apparent installation but with a menu reduced to a single item ("Acrobat") and no activity following this. I have tried using the contextual menu's Open command which generally fails once let me get up to being able to write my activation code, which seemed to give me a full operating copy. However a further attempt to use it brought me back to the 1-item menu and non-operability. What can be done?

Jim Ritter

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1 reply

kglad
Community Expert
Community Expert
January 12, 2016
Participant
January 12, 2016

I have already tried that without success. The setting indeed allows an installation of the program from the Adobe website but not its activation. Sorry not to have included this fact in my original post.

Jim

kglad
Community Expert
Community Expert
January 12, 2016

do you see an error message?