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iñigos40439923
iñigos40439923
Participant
February 24, 2016
Answered

I received a windows license for Adobe Acrobat Pro and I have a Mac

  • February 24, 2016
  • 1 reply
  • 438 views

I bought Adobe Acrobat Pro Document and received the "Windows" license instead of the "Mac" license. Does any one know how can i switch the license from windows to Mac?

This topic has been closed for replies.
Correct answer AadeshSingh

Hi iñigos40439923,

If its the latest Adobe Acrobat DC & you have purchased it from Adobe then you can contact our customer service team Contact Customer Care, they will help you to switch the licence from Windows to Mac.

Regards,
Aadesh

1 reply

AadeshSingh
AadeshSinghCorrect answer
Participating Frequently
February 24, 2016

Hi iñigos40439923,

If its the latest Adobe Acrobat DC & you have purchased it from Adobe then you can contact our customer service team Contact Customer Care, they will help you to switch the licence from Windows to Mac.

Regards,
Aadesh

iñigos40439923
iñigos40439923Author
Participant
February 24, 2016

I contacted Customer Care and the only solution proposed is to return the Windows license, wait for a refund, and then purchase the Mac license.

After paying 676 euros for the Acrobat Pro Document Cloud license (more than 700 dollars) I would have expected a better solution, like exchanging the Windows license for a Mac license.

Taking into account that the license was purchased directly to Adobe in internet, i feel very frustrated for the lack of quick solution.

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