Unable to make a PDF from Word - message says there is a problem with add-in

Question

I'm using Acrobat Professional 12 and Microsoft Office 2016. Using the Plug-In Acrobat menu item, I click on "Create PDF". the process starts, then I get a message that Word has stopped working and it closes Word. The next message pops up saying: Word is running into problems using the 'acrobat pdfmaker office com addin' add-in. If this keeps happening, disable this add-in and check for available updates. Do you want to disable it now?

- I will next check for an available update and see if that works. Anyone else run into this problem?

Dov Isaacs · Accepted Answer

Problem is due to a bug in the last update to Office 2016 / Office 365.Microsoft fixed that bug and today's update (March 4, 2016) fixes the crashes. - Dov

deanaf23953154 · Answer

I just recently started having the same issues. Hoping someone has some advise. It had all been working just fine until a few days ago, not sure what has changed. I tried repairing both Adobe DC and Office 365 and uninstalling and re installing both and nothing has worked.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded