Why are no scanners listed in the "Configure Presets: Scanner" list and I can't search for any? (Acrobat Pro DC, Windows 10)

Question

I have installed a Samsung multi-function printer 3185.

I've installed the scanner as a network device and use it to scan regularly.

I have installed the original driver and the Samsung SW.

Windows Fax and Scan works fine.

Unfortunately, when I try to scan with Acrobat Pro DC, it tells me I have no scanner installed and it will not let me search for a scanner.

Any suggestions on how I can get this to work?

Thanks!

YatharthS · Answer

Hi AZLoon ,Please provide the exact dot version of the software & OS installed at your system .Also check whether is there any update available for the software after going through "help > check for updates "Follow this thread to reset the preferences for the Acrobat software :- How to reset Preference settings in Acrobat.Also if the scanner is connected over network please check after connecting it locally to the system .Please check with this Article as well :- Troubleshooting tips for scanner issues when using Acrobat Please check with the different user account with admin rights to replicate the issue .Regards,Yatharth

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