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T
Test Screen Name
Legend
January 20, 2016

What happens when you try to open? Which flavour of Acrobat (Reader, Pro, Standard)?

gerardm80961159
gerardm80961159Author
Participant
January 20, 2016

It is DC. Subscription paid until August but refuses to open. looks like it's trying to get me to upgrade - and pay more. All help gratefully received.

T
Test Screen Name
Legend
January 20, 2016

‌when you say"refuses to open" what do you mean? What is the exact message in full please?

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