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jackiep58309470
Participant
June 15, 2016
Question

windows cannot find C:\program files (x86)\adobe\acrobat dc\acrobat\acro tray.exe

  • June 15, 2016
  • 2 replies
  • 3529 views

I was connected to support a few days ago and they helped me downgrade my account from Acrobat DC Pro, to Standard Acrobat DC on my Windows 10 machine.  After cleaning twice and re-downloading the bits, he finally got it working.  Today, suddenly I am no longer able to access the program I am subscribed to.  I've tried rebooting, and repairing in apps and features.  I didn't realize that with the "standard" version, there was no support available.  Very irked.  Anyone have thoughts on how I can get back up and running?

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2 replies

T
Test Screen Name
Legend
July 20, 2016

Standard has the same support as Pro.

Y
Community Manager
YatharthSCommunity Manager
Community Manager
July 20, 2016

Hi jackiep58309470

Please try running the cleaner tool "Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs" on your machine to remove all traces of Acrobat application.

Then, restart your machine and install the Acrobat Application from here:

Download Link for Acrobat Standard DC (Subscription) :- Download Adobe Acrobat DC (Continuous) | Enterprise or VIP

                                                        (With then Serial Number) :- Download Pro or Standard versions of Acrobat DC, XI, or X

Let me know how it goes.

Regards,

Yatharth

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