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J
Jen Flores, LMFT
Participant
August 29, 2014
Question

Acrobat Pro Serial Number

  • August 29, 2014
  • 1 reply
  • 584 views

Just purchased/upgraded to Acrobat Pro and need my serial number to install. Where do I get the serial number? Right now I can't open any PDFs at all, though I could before I purchased this.

    This topic has been closed for replies.

    1 reply

    S
    Community Manager
    Sara_ForsbergCommunity Manager
    Community Manager
    August 29, 2014

    Hi jenikki,

    I checked your account and see that you purchased an Acrobat subscription. There is no serial number necessary for a subscription--you just need to download and and install the software.

    I think the issue may be that the order is still processing--it can take several hours for an order to process fully. If you're still unable to access your subscription, please let me know and we can investigate.

    Let us know how it goes.

    Best,

    Sara

    J
    Jen Flores, LMFTAuthor
    Participant
    August 30, 2014

    Hi Sara,

    No dice. I can't open any PDFs at all right now, and I could open them just

    fine before I paid for the Acrobat Pro subscription. Initially, I continued

    to get the request to enter my serial number when I tried to open the

    program today, so I uninstalled the download and reinstalled it. When I

    tried to open it after downloading again, I received this error message:

    ​

    I continue to struggle with this app. Can you please assist?

    Thanks,

    Jennifer

    On Thu, Aug 28, 2014 at 6:40 PM, Sara.Forsberg <forums_noreply@adobe.com>

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