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this_is_bullsit
this_is_bullsit
Participant
July 30, 2014
Question

cancel my account

  • July 30, 2014
  • 1 reply
  • 654 views

How do I cancel my account and deny the ability to charge my Visa.  I have had the account for under 20 minutes and legally am allowed to take it back, if only Adobe would let me.

    This topic has been closed for replies.

    1 reply

    S
    Sara_Forsberg
    Inspiring
    July 30, 2014

    Hi there,

    I'm sorry that your subscription didn't work out for you. I checked your account and see that the order is still pending, so I'm unable to cancel it for you (I would if I could!). The best way to get this taken care of quickly is to have a quick chat or phone call with Adobe Customer Support. Here is the contact information: Contact Customer Care

    Best,

    Sara

    this_is_bullsit
    this_is_bullsitAuthor
    Participant
    July 30, 2014

    Thanks so much - I was so bummed when the PDF to Word that cost me 89.99 a

    year ago suddenly cost $240. Love the product (love it!) - but paying as

    much to convert PDF to Word as I pay for Word is nuts. I will keep an eye

    out for sales.

    Ceil Tilney

    On Tue, Jul 29, 2014 at 7:29 PM, Sara.Forsberg <forums_noreply@adobe.com>

    S
    Sara_Forsberg
    Inspiring
    July 30, 2014

    Hi Ceil,

    I am so glad you love the product. But I'm concerned about where you're seeing that it's $240. If you could show me where you saw that, I'd really appreciate it! (And I peeked at your account, and see that you were only charged the $89.99 that you expected.)


    Best,

    Sara

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