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bonnij
Participant
September 7, 2014
Question

cannot convert doc it says failed every time I use it.

  • September 7, 2014
  • 1 reply
  • 263 views

i just paid for 1 year and cannot use it when I go to concert the file it fails every time I use it.

    This topic has been closed for replies.

    1 reply

    September 17, 2014

    Hi bonnij,

    You can only submit files up to 100MB in size to the CreatePDF service.

    May i know if your error is related to the file size or something else?

    Is it happening with this file only or having the same problem with another file as well?

    You can try with another browser.

    Would it be possible for you to send me screenshot of the error?

    Regards,

    Florence