Document content does not show up on screen. Only a blank, gray page.

When I open an adobe document, the contents do not show on screen. Only a blank gray page. How can I fix this?

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Correct answer Sara_Forsberg

Hi 89r0z62cap,

It sounds as though that PDF was created from a scanned image, and you have the "Show Large Images" option deselected. Try this:

Open the Preferences dialog box (Reader/Acrobat > Preferences on Mac OS; File > Preferences on Windows).
Click Page Display and make sure that Show Large Images is selected under Page Content and Information.

That should do the trick, but let us know if it doesn't.

Best,

Sara

Participant

Thank you very much. It worked.

Correct answer

Community Manager

Hi 89r0z62cap,

It sounds as though that PDF was created from a scanned image, and you have the "Show Large Images" option deselected. Try this:

Open the Preferences dialog box (Reader/Acrobat > Preferences on Mac OS; File > Preferences on Windows).
Click Page Display and make sure that Show Large Images is selected under Page Content and Information.

That should do the trick, but let us know if it doesn't.

Best,

Sara

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