eror message "The file has not been processed"

can't print a document? error message : "

The file has not been processed.

An error has occurred which stopped the processing of the PDF"

This topic has been closed for replies.

Inspiring

Hi frankfiorella,

I would love to help, but I do need a little bit more information to get to the bottom of the problem. Please provide the following:

Where you're converting--are you using ExportPDF to convert a PDF to another format?
Are you able to convert other files?
What's in the file that won't convert (both text and graphics, for example?)
What browser you're using (make sure you're using one of the supported web browsers: http://www.adobe.com/acom/systemreqs/)
Whether you're using a networked computer

I look forward to hearing back from you.

Best,

Sara

Participant

I think I was able to resolve the problem with Akeem on Chat session this afternoon. Thank you!

Frank Fiorella

Inspiring

That's great news, Frank! Glad to hear that you're up and running.

Best,

Sara

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