have 2 registered e-mail addresses, can't read a document or get reader to recognize my id.

Hi jhenrik,

You don't need to be logged in to view PDF files in Adobe Reader, so there may be another issue here. What happens when you try to open a document? Do you get an error message?

As for your username and password, you may want to reset your passwords to make sure that the right password is associated with each email address. (Are you able to log in to www.adobe.com with either email address?).

Please try resetting your passwords, and then get in touch with us again if that doesn't work.

Best,

Sara