I have tried several times following the instructions appear to be very easy, but I exported the document is a document with only symbols that can not read and certainly do not have the W (word)

Hi mfafutis,

Please try converting the document with OCR (optical character recognition) disabled, as outlined in this document: How to disable Optical Character Recognition (O... | Adobe Community

Note, though, that if your original PDF was created from a scanned document (and doesn't already have selectable text), that the converted document won't have selectable text either.

Let us know how it goes.

Best,

Sara