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Becca68355
Participant
March 31, 2014
Question

When I upgraded Adobe, I lost access to be able to convert files.

  • March 31, 2014
  • 1 reply
  • 359 views

I purchased a subscription to Adobe last month to convert PDF's into word/excel documents. Last week I upgraded Adobe and lost my access to this subscription. How do I inplement the subscription again so I can continuing converting my files?

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    1 reply

    StacySison
    StacySison
    Participating Frequently
    April 1, 2014

    Greetings Rebecca,

    I'd like to assist!

    I checked out your account, and you are correct - I don't see any subscriptions. Do you happen to have the confirmation and receipt emails you received last month? Don't post them here. Just let me know and we can troubleshoot together!

    We will get this figured out.

    Looking forward to hearing back from you.

    Sincerely, Stacy

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