Skip to main content
Participant
February 14, 2014
Question

Why can't I access my Adobe subscription?

  • February 14, 2014
  • 1 reply
  • 526 views

I paid $23.88 to convert PDF files but every time I try to convert a file it asks me to buy another subscription.

This topic has been closed for replies.

1 reply

Adobe Employee
February 14, 2014

Hi,

We could not find your subscription under your email address. Please share your order number or another email address.

Thank you

Hisami

Participant
February 15, 2014

Hisami,

My e-mail is lawrenceuwg@yahoo.com and my credit card charge is from Dec. 24, 2013. My credit card statement shows: 12/24 ADOBE SYSTEMS, INC. 800-833-6687 WA 25.61

 

Thanks for your help.

John Lawrence

Skype: lawrenceuwg

ph: 740-205-6781