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patrickg78606138
patrickg78606138
Participant
January 21, 2017
Answered

Account Activation Issue

  • January 21, 2017
  • 1 reply
  • 438 views

I haven't been able to log into my contributor account for several weeks because of an "Account Activation Issue".  I've sent 4-5 emails all of which have gone unanswered.  Is there anyone who can help me?

This topic has been closed for replies.
Correct answer Sheena Kaul

Hi,

I have checked the details and got to know the following:

It seems that you are uploading the same pictures 15 times or more with only different backgrounds, which is not allowed.

I would advice you to contact us using the link on your account (it should still be available, even with a blocked account): https://contributor.stock.adobe.com/en/contact

Let me know if that helps!

Regards,

Sheena

1 reply

Sheena Kaul
Community Manager
Sheena KaulCommunity Manager
Community Manager
January 24, 2017

Hi Patrick,

What sort of error message do you get?

Regards,

Sheena

patrickg78606138
patrickg78606138Author
Participant
January 24, 2017

Here's what I see when I log in.  I've used the contact for linked on the page 5 times and never received a response from support.

Sheena Kaul
Community Manager
Sheena KaulCommunity ManagerCorrect answer
Community Manager
January 24, 2017

Hi,

I have checked the details and got to know the following:

It seems that you are uploading the same pictures 15 times or more with only different backgrounds, which is not allowed.

I would advice you to contact us using the link on your account (it should still be available, even with a blocked account): https://contributor.stock.adobe.com/en/contact

Let me know if that helps!

Regards,

Sheena

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