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andreg30677770
Participant
May 5, 2019
Answered

account blocked and asked for raw files

  • May 5, 2019
  • 2 replies
  • 520 views

my account was blcoked because they told me that 2 photos were not mine and to provide the raw files to verify i was the owner. i sent an email with them but nobody answer back... it is 10 days.... i want my account back because i had uploaded like 2.000 photos and they are blocking me just for 2 of them that are also MINE. it is not fair and it is unfair not receiving an answer...

This topic has been closed for replies.
Correct answer MatHayward

Check your spam folder, I saw an email sent to you as recently as today. There are multiple cases you seem to have opened through different accounts. The issues you are facing cannot be addressed in this publick forum.

-Mat

2 replies

MatHayward
Community Manager
Community Manager
May 6, 2019

We are not able to discuss blocked accounts in the forum. Please write via the contact us link at the bottom of the portal if you have additional questions that have not been resolved.

-Mat Hayward

andreg30677770
Participant
May 6, 2019

NOBODY ANSWER ME AT THE EMAIL... IT IS 12 DAYS SINCE I LAST WROTE

MatHayward
Community Manager
MatHaywardCommunity ManagerCorrect answer
Community Manager
May 6, 2019

Check your spam folder, I saw an email sent to you as recently as today. There are multiple cases you seem to have opened through different accounts. The issues you are facing cannot be addressed in this publick forum.

-Mat

Sheena Kaul
Community Manager
Community Manager
May 6, 2019

Moving to Adobe Stock Contributors​ and looping in MatHayward​ for more details.