account blocked and asked for raw files

Forum|Forum|6 years ago
May 5, 2019
2 replies
520 views

my account was blcoked because they told me that 2 photos were not mine and to provide the raw files to verify i was the owner. i sent an email with them but nobody answer back... it is 10 days.... i want my account back because i had uploaded like 2.000 photos and they are blocking me just for 2 of them that are also MINE. it is not fair and it is unfair not receiving an answer...

This topic has been closed for replies.

Correct answer MatHayward

Check your spam folder, I saw an email sent to you as recently as today. There are multiple cases you seem to have opened through different accounts. The issues you are facing cannot be addressed in this publick forum.

-Mat

MatHayward

Community Manager

We are not able to discuss blocked accounts in the forum. Please write via the contact us link at the bottom of the portal if you have additional questions that have not been resolved.

-Mat Hayward

andreg30677770Author

Participant

NOBODY ANSWER ME AT THE EMAIL... IT IS 12 DAYS SINCE I LAST WROTE

MatHayward

Correct answer

Community Manager

Check your spam folder, I saw an email sent to you as recently as today. There are multiple cases you seem to have opened through different accounts. The issues you are facing cannot be addressed in this publick forum.

-Mat

Sheena Kaul

Community Manager

Moving to Adobe Stock Contributors and looping in MatHayward for more details.

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