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garagundi
Participant
May 6, 2019
Answered

Change of information in my profile

  • May 6, 2019
  • 2 replies
  • 2659 views

Hi,

I start this discussion because, my account was create many years ago in Spain I Think, but actually I live in Ecuador, and the payment method that prefer its no available.

Payoneer is the best for me, but my account it is in Euro, than I cannot received the payment on Payoneer.

I need help, the chat tell me that cancel my account and this is a crazy idea.

Thanks for help.

PD. Sorry for my English

    This topic has been closed for replies.
    Correct answer garagundiEC

    Hi garagundi,

    Are you comfortable with the first option? (That is "You would then need to exchange the funds in to a different currency.)


    jacquelingphoto2017

    The best option for me is a new account, and then charge the files other time . For me it's a bad news but if it's the only way, I accept this option for later

    2 replies

    MatHayward
    MatHayward
    Legend
    May 6, 2019

    Payoneer is only available to accounts that are paid in USD. We are not able to change your currency or zone so unfortunately you will not be able to use Payoneer with your current account.

    Kind regards,

    Mat Hayward

    Correct Answer

    G
    garagundiAuthor
    Participant
    May 6, 2019

    Why? what solution you offer me ? . I think than cancel and charge other time the files is a hard work.

    I do not like your answer

    jacquelingphoto2017
    Community Expert
    jacquelingphoto2017Community Expert
    Community Expert
    May 6, 2019

    Hi garagundi

    This is what I suggest you do. First update your Adobe Account information to reflect your new address.

    To do this, on your adobe.contributor.stock page, on the black menu bar, click on Contributor Account.

    Scroll down to address. Hover over the address area; you will see a pencil. Click on the pencil.

    On the new page make the necessary changes, and save.

    Register with payoneer as instructed at Payoneer | Receive Adobe Earnings if you have not done so as yet;

    And follow the instruction at Requesting payments at Adobe Stock to request payment.

    Best wishes

    JG

    G
    garagundiAuthor
    Participant
    May 6, 2019

    Thanks so much, I do this change many days ago and don't work

    jacquelingphoto2017
    Community Expert
    jacquelingphoto2017Community Expert
    Community Expert
    May 7, 2019

    Hi garagundi

    Do not delete your account; at least not yet.

    JG

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