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small_a_world
small_a_world
Participant
November 30, 2018
Answered

Government ID Declined

  • November 30, 2018
  • 2 replies
  • 322 views

I received a message from The Adobe Stock Team informed me they rejected my uploaded ID because it didn't meet one or more of these requirements:

- Document must be a passport, driver’s license, or government issued personal identification card with a clearly visible photo, your first and last name and your date of birth.

- Your name on the photo ID must match the name on your contributor account. If you need to update your contributor account name, log into the Contributor Portal page. Hover over your name to see the option to edit your name to match your ID card.

- You must be at least 18 years old.

- Your ID card must be current.

But my ID card meets all of the above requirements. I don't know why they rejected me and how to resubmit the photo ID.

This topic has been closed for replies.
Correct answer MatHayward

I checked your account and see that your ID has already been validated. You are all set.

-Mat

2 replies

MatHayward
Community Manager
MatHaywardCommunity ManagerCorrect answer
Community Manager
November 30, 2018

I checked your account and see that your ID has already been validated. You are all set.

-Mat

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
November 30, 2018

Well, if it has been rejected, there has been a problem with it. However, this is not something you can discuss on this public forum, as nobody else than Adobe has access to the data you provided. I suggest, you contact Adobe directly.

Go to the contributor site and at the footer, you find a "Contact us" link. Use that one to get in touch with Adobe.

ABAMBO | Hard- and Software Engineer | Photographer
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