Skip to main content
Kandl Studio
Kandl Studio
Inspiring
September 23, 2021
Answered

Help needed for 'NON-COMPLIANT IMAGE'

  • September 23, 2021
  • 6 replies
  • 1742 views

Hello!

My mock up images of ATMs were rejected for 'NON-COMPLIANT IMAGE' issue.

The IDs are: File ID: 457990866, File ID: 457990854

 

May I know if I need to submit my original unedited image?

 

Please advise.

 

Thank you so much!

This topic has been closed for replies.
Correct answer Kandl Studio

Hi everyone!

 

I re-uploaded the images, with the top note cropped away. They are now approved and reside in my port now! Thank you everyone for your help!

Much love!

6 replies

Kandl Studio
Kandl StudioAuthorCorrect answer
Inspiring
October 8, 2021

Hi everyone!

 

I re-uploaded the images, with the top note cropped away. They are now approved and reside in my port now! Thank you everyone for your help!

Much love!

T
Test Screen Name
Legend
September 24, 2021

Also, I think I may have been confusing. You asked "May I know if I need to submit my original unedited image?" 

I assumed you meant "do I need to upload your original image (as submitted) to this Stock Contributors forum so you can comment on it". The answer is YES.

 

If you meant "Should I upload only images without edits to submit to stock the answer is NO".

 

To help you we need to see what you submitted. Most "non compliant" errors can only be solved if we see EXACTLY what you submitted.

Kandl Studio
Kandl StudioAuthor
Inspiring
September 24, 2021

For image jpg files, clipping paths CAN be included on file, to allow users to easily use the paths to comp in their elements. I shall remove the text, no problem! And I shall upload the original image of which I'd use to edit into this cleaner jpg

 

Have shown the image that I'd uploaded again, it's the same. Do I have to upload the HIGH RES? I don't understand. I can't be uploading the high res when this image is already being sold on other sites. Or if not, the potential of being downloaded and sold by someone else?

 

Uploaded the original that i'd shot, and edited to the cleaner image.

 

I gather that it is probably the confusion with it being a vector or an image. 

I will make sure to delete instances that could mislead people without adequate knowledge of image files that comes with clipping paths, so that it's clear!

 

Thank you! And guiding me through!

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
September 24, 2021

JPGs are flattened and cannot be edited by anyone. 

 

If you're submitting images for customers to edit, you must submit as editable vectors  -- Adobe Illustrator files (AI, EPS or SVG) with a JPG preview for customers to see on Adobe Stock.  See links below for vector requirements.

 

Hope that clarifies.

 

Nancy O'Shea— Product User & Community Expert
    T
    Test Screen Name
    Legend
    September 24, 2021

    Ok, I don't understand something. If this is a JPEG your text says "clipping paths included" but clearly they are not. That sounds misleading or confusing - Adobe have many complaints about this sort of thing.

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    September 23, 2021

    Non-compliant means your vector graphics were not submitted in proper format or file type.

    Carefully re-read the Stock Contributor User Guide.

     

    Nancy O'Shea— Product User & Community Expert
    Kandl Studio
    Kandl StudioAuthor
    Inspiring
    September 24, 2021

    Ok, as with my reply to Test Screen Name:

    I'll submit my original pre-edited photo. I submitted an image, not a vector; removed logos and marks, and replaced busy background and floor with my version.

    Hope this'll work! I'll remove the note at the top as well.

     

    Thank you!

    T
    Test Screen Name
    Legend
    September 23, 2021

    We need to see your original. Include the JPEG if you submitted one with the AI/EPS.

    Kandl Studio
    Kandl StudioAuthor
    Inspiring
    September 24, 2021

    Ok, I'll submit my original pre-edited photo. I submitted an image, not a vector; removed logos and marks, and replaced busy background and floor with my version. Thank you!

    T
    Test Screen Name
    Legend
    September 23, 2021

    This forum is not Adobe staff and we have no access to your account or pictures. Please share original files exactly as submitted. Also: did you previously get a request for an IP release, then resubmit without one?

    Kandl Studio
    Kandl StudioAuthor
    Inspiring
    September 23, 2021

    No … I didn't see that. It went into rejection with the reason. Wondering if my additional text on the image is the offending part?

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices