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M
Mainosnerg
Participant
January 16, 2020
Answered

Licensed picture but the content isn't the same that the preview picture.

  • January 16, 2020
  • 2 replies
  • 291 views

Hi, I licensed a picture from user Syifa5610

The preview picture and the download picture are not the same.

 

Licensed image # 304805618

 

How can I get a refund or the right picture?

 

Can I contact the contributor in someway?

This topic has been closed for replies.
Correct answer WendellaBee

Hi samir2949039

 

I confirmed you licensed the asset and granted you a replacement license for it.

 

EBQ

2 replies

WendellaBee
WendellaBeeCorrect answer
Inspiring
January 18, 2020

Hi samir2949039

 

I confirmed you licensed the asset and granted you a replacement license for it.

 

EBQ

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
January 17, 2020

There is no possibility to contact the user, but Adobe will take care of this and you will get a replacement refund. The contributor did probably make a mistake by uploading this with the wrong preview.

ABAMBO | Hard- and Software Engineer | Photographer
M
MainosnergAuthor
Participant
January 17, 2020

Do I have notice Adobe somehow of the problem or what?

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
January 17, 2020

You may contact Adobe customer care: https://helpx.adobe.com/contact.html

 

Click the small call out at the bottom of the page...

ABAMBO | Hard- and Software Engineer | Photographer
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