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Sufian24
Participant
July 18, 2021
Answered

My Contributor Account has been blocked

  • July 18, 2021
  • 3 replies
  • 3165 views

My account has been blocked for 3 days. I can't access my account. A message appears "Your account has a validation status issue.
I sent a message to the "Contact us" link, but no answer.
Even send a message to contributor-support@adobe.com no answer.
What can I do now?

Please help me.

    This topic has been closed for replies.
    Correct answer Abambo

    3 days meaning the weekend! Adobe also has weekend closure.

     

    You probably got a message from Adobe why your account did get blocked. You need to correct respectively wait for Adobe to correct that. If the violation is minor, your account will be reestablished. If not, it will be blocked for ever.

     

    In all cases, we here are of no help, except to tell you to watch your mail including the spam folder. And well, also to respect the office hours. Saturday/Sunday nothing will move. You will need to be patient.

    3 replies

    S
    Sufian24Author
    Participant
    July 27, 2021

    Hello sir,
    My account has been blocked so far. I have mailed them but they are not replying to me. It was the first time I have this mail (Down There). Please tell, how do I get my account back?
    Thanks.

      Abambo
      Community Expert
      AbamboCommunity Expert
      Community Expert
      July 27, 2021

      You need to wait if Adobe answers to your mail. The community can do nothing for you. This is Adobe's very own turf and decision.

       

      Adobe tells you that they are terminating the account because you repeatly uploaded content that was not yours. So you had a warning beforehand, and I do not think that Adobe reopens your account or that you can open a new one here.

       

      I suppose it's time to move on. 

      ABAMBO | Hard- and Software Engineer | Photographer
      Abambo
      Community Expert
      AbamboCommunity ExpertCorrect answer
      Community Expert
      July 18, 2021

      3 days meaning the weekend! Adobe also has weekend closure.

       

      You probably got a message from Adobe why your account did get blocked. You need to correct respectively wait for Adobe to correct that. If the violation is minor, your account will be reestablished. If not, it will be blocked for ever.

       

      In all cases, we here are of no help, except to tell you to watch your mail including the spam folder. And well, also to respect the office hours. Saturday/Sunday nothing will move. You will need to be patient.

      ABAMBO | Hard- and Software Engineer | Photographer
      Jill_C
      Community Expert
      Jill_CCommunity Expert
      Community Expert
      July 18, 2021

       contributor-support@adobe.com is the correct email address to which to address your request. Check your spam folder in case a response has landed there. It's also possible that your email arrived during the weekend, in which case response will be delayed.

      Jill C., Forum Volunteer
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