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EMFA16
Participant
May 8, 2017
Answered

No Prompt to Upload Government Issued ID

  • May 8, 2017
  • 3 replies
  • 1445 views

Hi,

I have recently signed up to be a contributor on Adobe Stock. I understand that when you go to Upload pictures to Adobe Stock, you will be prompted to upload a government issued ID for verification. When I click on Upload, I get no pop-up or prompt to produce any ID. It says Drag and Drop Files or Browse. If I do drag and drop files or add them through the Browse option, the only thing that happens is a shadow on the left of the screen with a camera icon and a circle rotating around it and saying 1 Upload Remaining... Again no prompt for an ID. And the files never upload either, even if I leave it for hours, probably because my ID has yet to be verified.

I’ve tried talking with people through the support chat option and they were unable to help me. Also in the Contact US form the Submit button doesn’t seem to work. So I’m sorry if this is the inappropriate place to ask for help, but I’m a bit stuck. Please can you help.

Thanks,

Elizabeth.

This topic has been closed for replies.
Correct answer MatHayward

Please try using a different browser. I'm sorry for the inconvenience.

3 replies

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EMFA16Author
Participant
May 23, 2017

That worked. I was using Internet Explorer 10. I'm now using Mozilla Firefox and no problems.

Thanks alot.

MatHayward
Community Manager
MatHaywardCommunity Manager
Community Manager
May 17, 2017

You need to click upload and then actual add an image to submit. Once you do that, the popup should appear prompting you to add your ID card with a link included.

-Mat

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EMFA16Author
Participant
May 17, 2017

Thanks Mat.

I have tried this multiple times and I never get any popup or prompt to add an ID. I don't have any pop up blocker switched on. The only thing that happens when I upload an image is a shadow on the left of the screen with a camera icon and a circle rotating around it saying 1 Upload Remaining... Nothing happens after that.

MatHayward
Community Manager
MatHaywardCommunity ManagerCorrect answer
Community Manager
May 17, 2017

Please try using a different browser. I'm sorry for the inconvenience.

Sheena Kaul
Community Manager
Sheena KaulCommunity Manager
Community Manager
May 8, 2017

Moving to Adobe Stock Contributors​

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