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Participant
January 17, 2018
Answered

Photos won´t show in search

  • January 17, 2018
  • 2 replies
  • 417 views

Hi there.

I am pretty new to Adobe Stock, and still have a lot to learn.

But I have uploaded some photos.

To see if they are out there, I have done several searches to find them.

But I can`t see them anywhere.

I uploaded them from Lightroom on my computer, and they are now in my portfolio.

My public profile also shows the photos.

Can anyone help?

Thank you in advance, Kristian.

This topic has been closed for replies.
Correct answer v.poth

Hi,

if the pictures can be seen in your public profile, they have been accepted and should be found in the search.

Have you submitted all the necessary forms (identity check, tax form) with your registration and have they already been confirmed?

If everything is correct here too, I would recommend that you contact the support team with details of the picture numbers to have this checked.

Greets,

v.poth

2 replies

v.poth
Inspiring
January 17, 2018

Hi,

the first one is that it can take 24 hours after picture acceptance until the pictures are visible in the database and for buyers.

The next point would be, have you tried to search with as many keywords as possible that you have entered also in your pictures?

Another point would be, how many pages of the search results did you look at? Newly approved images are ranked differently in front of the search results according to the estimation of the selector. So a picture can also appear on page 20 or later.

Greets,

v.poth

Participant
January 23, 2018

Hello.

I have tried searching for all of my words, looking at all of the sites and waited for several days. Nothing shows.

Any other idea on what it can be?

v.poth
v.pothCorrect answer
Inspiring
January 24, 2018

Hi,

if the pictures can be seen in your public profile, they have been accepted and should be found in the search.

Have you submitted all the necessary forms (identity check, tax form) with your registration and have they already been confirmed?

If everything is correct here too, I would recommend that you contact the support team with details of the picture numbers to have this checked.

Greets,

v.poth

twaritar3263062
Participating Frequently
January 17, 2018