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Participant
April 12, 2021
Question

Problems with uploading videos

  • April 12, 2021
  • 1 reply
  • 146 views

Hello. I upload videos via the FTP client, but they immediately go to "Not accepted" and I do not see the video. I can see the numbers of rejected files, but I can't see the files themselves, so I don't understand the reason .The video meets all the requirements. What am I doing wrong?

 

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1 reply

Nancy OShea
Community Expert
Community Expert
April 12, 2021

Try a different browser.

Video files cannot be more than 60 seconds in duration or 3.9 GB in file size.

https://helpx.adobe.com/stock/contributor/user-guide.html/stock/contributor/help/video-requirements.ug.html

 

Nancy O'Shea— Product User & Community Expert