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load-mango
load-mango
Participant
April 29, 2017
Answered

Unable to Upload eps Vectors - Both via FTP and Drag-and-Drop Methods

  • April 29, 2017
  • 8 replies
  • 1286 views

Hi guys,

I've been trying for many days now to upload my vector portfolio to Adobe Stock, and haven't been successful.

First issue - the drag and drop method simply doesn't work, period. When trying to upload zip files with eps vector and preview jpg, it just gives the "file.zip couldn't be uploaded because it is not a valid file type." And of course I checked that my preview image is at least 3000 px (it actually is 5500x5500).

So being unlucky with this method, I tried ftp, and did successfully upload the first batch from my collection. It got through, and was approved by Adobe Stock. When I tried to upload via ftp the second batch, it first worked as I uploaded a few files, then when I tried resumed uploading later, ftp just stopped working flat-out. It wouldn't even upload the files that went through in the past successfully.

This is just bizarre. Is anyone having the same issue? Would Adobe please assist?

Thanks to all.

This topic has been closed for replies.
Correct answer Kirsten Harris

EPS vector files are now accepted again through drag and drop or ftp upload! The technical issue has been resolved. We apologize for the inconvenience and are looking forward to your submissions

8 replies

Kirsten Harris
Community Manager
Kirsten HarrisCommunity ManagerCorrect answer
Community Manager
May 11, 2017

EPS vector files are now accepted again through drag and drop or ftp upload! The technical issue has been resolved. We apologize for the inconvenience and are looking forward to your submissions

    dipalis
    dipalis
    Participant
    May 13, 2017

    Thanks!

    LisaFishGraphics
    LisaFishGraphics
    Participant
    May 11, 2017

    I can upload, but the image does not appear in the edit area. I thought it was fixed.

      J
      janah63379078
      Participant
      May 8, 2017

      hi, i cant upload .ai either, saying its not valid file type

      MatHayward
      Community Manager
      MatHaywardCommunity Manager
      Community Manager
      May 1, 2017

      We had to temporarily disable the ability to upload .eps vector files. We will report back when it's re-enabled again. You can continue to submit .ai vector files in the usual zipped format. We apologize for the inconvenience.

      -Mat

        dipalis
        dipalis
        Participant
        May 1, 2017

        Thanks for the reply!

        Dipali S

        load-mango
        load-mangoAuthor
        Participant
        May 1, 2017

        Thank you for the update. ai vector uploads work just fine.

        Sheena Kaul
        Community Manager
        Sheena KaulCommunity Manager
        Community Manager
        May 1, 2017

        Moving to Adobe Stock Contributors​

        S
        style-stock
        Inspiring
        May 1, 2017

        Answer AdobeStock-Support: Temporarily no upload of eps-files. ai-files upload is possible.

        dipalis
        dipalis
        Participant
        April 29, 2017

        I have the same problem. I am unable to upload zip files through drag and drop as well as ftp. Earlier I could do that but since 2 days I am not able to do this.

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