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A
Anonymous
May 15, 2020
Question

When you unlock my account and restore the database with photos.

  • May 15, 2020
  • 1 reply
  • 836 views

Good afternoon and Health to the support group and all to all everyone. My accounts were blocked. Can they be unlocked? If yes, then when? Thank you for your prompt response.

 

 

 

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This topic has been closed for replies.

1 reply

jacquelingphoto2017
Community Expert
jacquelingphoto2017Community Expert
Community Expert
May 15, 2020

Hi Vlad,

If your account were terminated, well that's it. If they were suspended I believe the time period would have been communicated to you in the notice you receive. For more details about the guidelines please consult with 

https://helpx.adobe.com/stock/contributor/help/submission-guidelines.html

or send a message using contact provided in the notice sent informing you about the restriction, or reply to the notice.

 

Best wishes

JG

    A
    Anonymous
    May 18, 2020

    Good afternoon, Jacqueline! Health and stability. I negotiated with the administration for a very long time. There were no responses to my requests. My account was closed due to my critical views and discussion with the administration. It turns out in the era of democracy, you can not conduct discussions and defend their point of view. Here, in Russia, it is possible and necessary. It is a pity the 2700 photo database and video films, knowing your exactingness for quality, I have been filling it for a very long time. And in one fell swoop, once it’s blocked, it’s like you built a house from cubes for more than 3 years and at one moment someone took and destroyed what was built, that’s a feeling in the soul, not justice, without help and sadness. Even here, after reading my post, they were not honored with an answer. So they relate to people, to photographers. This attitude is on their conscience. I believe in fate, let there be what will be.

    jacquelingphoto2017
    Community Expert
    jacquelingphoto2017Community Expert
    Community Expert
    May 18, 2020

    Hi Vlad,

    It is expected that you follow the guideline, which if I am not mistaken pops up on signing-up with the company. Failing that my understanding is that you are warned before action is take. If it is that they have stopped communicating with you, it could mean that all options requesting your compliance were exhausted. There is nothing that anyone on this forum can do to assist you. This is a public forum and is monitored mainly by contributors.

     

    Following guidelines and policies are very important, and even get more so having more and more unscrupulous people who set out to undermine companies for one selfish reason or the other. Please do not get me wrong. I am not referring to you since I do not know you or the circumstance surrounding your account's restriction, especially since there are still others who unwittingly take risky chances with no harm intended, and you could well fall in this category. 

     

    My suggestion is to see what practical lesson you can learn from this experience, move on, and take care to avoid the same mistakes in the future. 

     

    All the best

    JG

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