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Rostislav Lutsenko
Rostislav Lutsenko
Participant
April 11, 2021
Answered

Your account has a validation status issue. You should Contact us. Please help !!!

  • April 11, 2021
  • 1 reply
  • 275 views

Hello,

 

I have this problem for some time, this message: "Your account has a validation status issue. You should Contact us."
and I can't do anything on the screen, except accessing Adobe ID settings.

 

I sent a message to the "Contact us" link, but no answer.

 

What I should do next ? What is wrong ? How can I validate and what to validate ?

 

THX

This topic has been closed for replies.
Correct answer thatsmauri

Apart from contacting them (what you already did), there is not much that you can do. It may take a few days until you get a response back, so please be patient. It's the weekend right now, so you may want to wait until the middle of next week at last.

1 reply

thatsmauri
Community Expert
thatsmauriCommunity ExpertCorrect answer
Community Expert
April 11, 2021

Apart from contacting them (what you already did), there is not much that you can do. It may take a few days until you get a response back, so please be patient. It's the weekend right now, so you may want to wait until the middle of next week at last.

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