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Participant
July 22, 2018
Question

Adobe XD在最近Windows 10更新后出现闪退现象I can't start Adobe XD CC after the Windows 10 update

  • July 22, 2018
  • 3 replies
  • 8985 views

在最近的一次更新中,微软似乎解决了应用商店的一些BUG,我的应用商店以前是打不开的,更新后恢复了正常。但是意外的是,XD竟然无法打开了。我尝试用visual Studio调试XD,它提示如图,可能真的和应用商店有关系。

目前Windows和XD都是最新版,重装不能解决问题。

After the latest Windows Updata, Microsoft might fix some bugs of Microsoft Store. My Store can't connect to the Internet before the update, but it displays correctly after that. A new problem accured, XD will close itself after launching with no error. I used Visual Studio to find the problem.

Unable to activate Windows Store app ‘...’.

XD.CC.exe process started, but the activation request failed with error ‘The app didn’t start’.

My Windows and XD both are the latest. Reinstalling can't solve the problem.

This topic has been closed for replies.

3 replies

Candy Adele
Participant
September 18, 2018

各位大佬这问题现在解决了么   我也碰到了闪退的问题   试了N种方法

Preran
Community Manager
Community Manager
September 18, 2018

Can you try uninstalling Adobe XD using the CC cleaner Use the Creative Cloud Cleaner Tool to solve installation problems​, reinstall the software and let us know if you are still facing this issue?

For urgent help, you could reach out to our tech support team directly using this link Contact Customer Care

Thanks,

Preran

Participant
July 23, 2018

定位到了新的问题,但是找不到解决方法

Participant
July 25, 2018

请问你解决了嘛 我现在根本打不开 打开XD文件显示应用未启动 更新系统也没有解决

Participant
July 25, 2018

还没有,先用Axure代替一下

Participant
July 23, 2018

出现这个会感觉很绝望,我以前出现过,是通过重装系统解决的