Can't download Adobe XD. - Windows 10

Forum|Forum|9 years ago
January 25, 2017
1 reply
1377 views

Hello,

I have been trying to download Adobe XD but when I click the link from the website my CC does start up but then nothing happens. I cant find Adobe XD in the list in CC either. Am I doing something wrong? Im on a windows 10 machine.

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Correct answer elainecc

Hi @jobv4232291 -

We're not planning to support older versions of Windows 10, as we rely on features in the latest version of the OS to provide the best experience for our users. I'd suggest you upgrade to the Anniversary Edition in order to use XD!

-Elaine

elainecc

Community Manager

Hi, jobv4232291-

Can you check to see what version of Windows 10 you have? You'll need to be up to the Windows 10 Anniversary Edition (I believe at least build 10.14393) in order to install. The behavior you're seeing generally happens when you don't have the right version of the operating system. Let us know how it goes!

Thanks,

-Elaine

J

jobv4232291Author

Participant

Ah I guess that is the problem... Do you have any idea when XD will be available for other win 10 versions?

elainecc

Correct answer

Community Manager

Hi @jobv4232291 -

We're not planning to support older versions of Windows 10, as we rely on features in the latest version of the OS to provide the best experience for our users. I'd suggest you upgrade to the Anniversary Edition in order to use XD!

-Elaine

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