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thepixellator!
Known Participant
February 20, 2020
Question

[Collaboration]-While Coediting child files showing as broken link & relink is not working in XD.

  • February 20, 2020
  • 1 reply
  • 1385 views

I should have known better than to use the cloud to host a linked file - the Adobe Server ALWAYS has issues!

 

I should have also known better than to use a Beta feature : Co-editing. Adobe's Beta releases are never properly tested!


So here's my issue... 

I created and linked master stylesheet to use across a number of designs in a project (multiple.xd files).

 

I saved this master stylesheet to the Creative Cloud server and then added my designer to co-edit. 

My designer was able to access the master stylesheet and also edit it with no problems. 

When I tried to work on the same files, I am getting broken links from the files to the  the stylesheet. 

 

I have tried downloading the file locally and relinking the components and other assets but when I click 'relink'... nothing happens.

 

My designer has not changed any settings and the child files link fine for him. I am also still owner of the file, so not sure why I am having the issues but he's not! 

I have already tried phoning support and they were absolutely useless.... They told me they didn't have an answer so they'd have to call me back! Super frustrating!!!

 

Has anyone else had the same and manage to work out a solution? 

 

Thanks in advance! 

 

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1 reply

Harshika Verma
Community Manager
Community Manager
February 20, 2020

Hi Kelly,

 

Sorry for the bad experience with XD. We woud like to know a few more details in order to investigate about the issue like-

 

  • Are you both using the same version of XD?
  • Are all the links broken, or is it happening with some specific component?

 

Would you ming trying to copy the design into a new file and then try to relink it? Let us know if that helps. We will try our best to help.

 

Thanks,

Harshika

thepixellator!
Known Participant
February 20, 2020
  • Are you both using the same version of XD?

YES

  • Are all the links broken, or is it happening with some specific component?

THIS IS HAPPENING WITH ALL COMPOMNENTS AND STYLES 

 

Would you ming trying to copy the design into a new file and then try to relink it? Let us know if that helps. We will try our best to help.

 

I'VE TRIED THIS BUT IT'S ONLY WORKING ON THE COMPONENTS. NONE OF COLORS OR STYLE ARE BEING RECOGNIZED IN THE CHILD FILES. 

 

I HAVE HUNDREDS OF FONT STYLES AND COLORS - HOW CAN THIS BE RESOLVED??

Harshika Verma
Community Manager
Community Manager
February 20, 2020

Thanks for sharing the additional information. Would you mind confirming if it's happening with all the files or with this specific file?

 

We will try our best to help.

 

Thanks,

Harshika