Plugins won't install

Forum|Forum|7 years ago
October 24, 2018
2 replies
586 views

I'm trying to install plugins on adobe but it's giving me an error every time. I've reinstalled XD, but nothing has worked. Has anyone experienced this or knows how to fix it?

Thanks!

plugins

This topic has been closed for replies.

Preran

Legend

Can you try the following solution and let us know if it helped?

Provide "Read & Write" permission to the Adobe XD folder directory.

/Users/<user_name>/Library/Application Support/Adobe/Adobe XD CC

joshs23442609

Participant

Hello, I am encountering the same issue. I have ensured that the Adobe XD folder has read and write privileges but that didn't fix the issue. I have also uninstalled and reinstalled XD but that didn't help either.

Preran

Legend

Thank you for letting us know. Some users have managed to fix this issue using the solution I provided. The team is working to fix this issue in the next update. Meanwhile, I suggest contacting the support team using the link I shared earlier to see if they can investigate other sources leading to this issue.

I would also suggest switching networks to see if that helps.

Thanks,

Preran

Legend

Does this happen for all plug-ins, or just this one? I will also check with my colleagues to see if they have heard anything similar.

valeriek92009048Author

Participant

Hi Preran, Thanks for getting back to me! It happens on all of them.

Preran

Legend

Thank you for the info. I am asking around to see if anyone can provide me with more troubleshooting steps. If you are in a rush, you can contact tech support directly using this link Contact Customer Care

Thanks,

Preran

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