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perrybrus
Inspiring
March 19, 2019
Question

Saving issues in shared file

  • March 19, 2019
  • 1 reply
  • 862 views

When a file is shared all sorts of issues occur. This time I wanna focus on the saving. The document says saving constantly and it never goes away. The expected is to see that saving text every now and then but not constantly. When I try to close the document I receive a message saying the file can't be saved please wait and try again (error code 49) This goes in a loop and if I want to go on with my day I must kill XD.

This is just one of a multitude of errors when sharing a file or working on a shared file. I'm the sharer and the administrator of the file. Where do I turn OFF auto save?

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    1 reply

    Preran
    Community Manager
    PreranCommunity Manager
    Community Manager
    March 19, 2019

    Sorry that you are unable to save a document in XD. I would request you to try the steps mentioned here: - Issue saving xd files to creative cloud and update this discussion with the results. I would also like to know which version of Adobe XD you are using right now.

    Thanks,

    Preran

    P
    perrybrusAuthor
    Inspiring
    March 20, 2019

    That link didn't change anything. Still same problems.

    XD version is 17.0.12.11 and CC app version is 4.8.1.435.

    Preran
    Community Manager
    PreranCommunity Manager
    Community Manager
    March 21, 2019

    Just one more solution in case it helps : Did you try quitting Adobe XD, and logging in again?

    Do let us know if you are OK with us getting in touch with you for investigation if nothing helps.

    Thanks,

    Preran

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