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HelloImJAG
Inspiring
November 19, 2017
Answered

Slow Save

  • November 19, 2017
  • 2 replies
  • 3581 views

I had this issue prior to the update and prior to my update of Windows. I still have yet to replicate the exact reason why I am using a lot of many of the XD features.

When the slow save issue is present just deleting one shape take the save a long time. Restarting the app usually helps and then saving the same shape without the issue present a quick save.

    This topic has been closed for replies.
    Correct answer elainecc

    Surface Pro 3.

    Here is the attempt trying to download straight from Intel driver updates.

    Edit: Reading history updates for SP3 and the last Intel update was on Jan 30 for 20.19.15.4568 (driver version I have)


    Thanks. Have you tried saving to a local folder vs. a synced folder? (The latter would mean CC, Dropbox, Google Drive, etc.) Does that make any difference for you?

    -Elaine

    2 replies

    HelloImJAG
    Inspiring
    November 27, 2017

    I manage to get a video recording of a project I was working on.

    Save Lags - Bug on Adobe XD - YouTube

    As a response to updating drivers, I have the latest according to MS as they manage updates and not Intel since I have a Surface Pro 3.

    Another issue that might be related is when you try to save for the first time when saving instead of being a "SAVE" the action results as "SAVE AS" and opens a file explorer. Closing the window and saving again will result in saving this time as a normal "SAVE" when not lagging.

    Preran
    Legend
    November 27, 2017

    Thank you for the info. Please share info as requested in the previous post where I replied.

    You can also contact the support team directly for investigation using this link.

    Contact Customer Care

    Preran
    Legend
    November 20, 2017

    Does this happen on all files or just some?

    Thanks,

    Preran

    HelloImJAG
    Inspiring
    November 20, 2017

    I'll have to test that for the moment on one file.