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the_dudes
the_dudes
Inspiring
June 12, 2023
Answered

AE (latest) Infinite FREEZE Upon Startup (Windows)

  • June 12, 2023
  • 1 reply
  • 495 views

As title says. I'm on Win10x64, current NVIDIA driver (RTX 3090).

 

Immediately after presenting the interface the app goes becomes grayed out, and the cursor turns into a wheel of doom. Safe mode worked once. Cleared Cache, checked plugin manager (no plugin crashes recorded.) Next start, back to square one. Starup doesn't complete, full freeze like before.

 

  • Other Adobe apps load perfectly
  • Restart did nothing
  • Deleting old workspaces did nothing
  • Bot AE 23 and 22 show the same effed up behaviour
  • This is repeatable, I can't get into the app.

 

Speechless, as I'm not able to even begin working. What a letdown. Been using AE since 15 years now 🙎

    This topic has been closed for replies.
    Correct answer the_dudes

    After eating some crayons I am now back in the app.

    Here's what I did:

     

    1. Logged out of CC
    2. Killed each and every findable Adobe task in the task manager
    3. Cleared all old working spaces
    4. Deleted everything in %temp%
    5. Logged back into CC
    6. Success

     

    PS: I don't know why, but removing all plugins from the media core didn't change anything. No crash was recorded in the new 'effects manager'.


    PPS: Since I don't seem to be able to delete a post here, this is staying up, hoping it might help someone else.

    1 reply

    the_dudes
    the_dudesAuthorCorrect answer
    Inspiring
    June 12, 2023

    After eating some crayons I am now back in the app.

    Here's what I did:

     

    1. Logged out of CC
    2. Killed each and every findable Adobe task in the task manager
    3. Cleared all old working spaces
    4. Deleted everything in %temp%
    5. Logged back into CC
    6. Success

     

    PS: I don't know why, but removing all plugins from the media core didn't change anything. No crash was recorded in the new 'effects manager'.


    PPS: Since I don't seem to be able to delete a post here, this is staying up, hoping it might help someone else.

    nishu_kush
    Community Manager
    nishu_kushCommunity Manager
    Community Manager
    June 12, 2023

    Thanks for creating the post and sharing the solution. It'll be helpful for others.

    Feel free to reach out if there are any other questions.

     

    Thanks,

    Nishu

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