Skip to main content
A
AJR-ABDH
Participant
November 5, 2022
Question

After Effect : Le point d'entrée de procédure ... est introuvable dans la bibliothèque de liens ...

  • November 5, 2022
  • 2 replies
  • 1912 views

Bonjour,

 

J'ai installé la derniere version d'After Effect. En lançant le programme, j'ai trois messages d'erreur qui s'affichent :

 

1/ Le point d'entrée de procédure GetSystemDpiForProcess est introuvable dans la bibliothèque de liens dynamiques C:\Program Files\Adobe\Adobe After Effects 2023\Support Files\DisplaySurface.dll

 

2/ Le point d'entrée de procédure WerRegisterCustomMetadata est introuvable dans la bibliothèque de liens dynamiques C:\Program Files\Adobe\Adobe After Effects 2023\Support Files\dvacrashreporter.dll

 

3/ Le point d'entrée de procédure GetThreadDescription est introuvable dans la bibliothèque de liens dynamiques C:\Program Files\Adobe\Adobe After Effects 2023\Support Files\dvacore.dll

 

Sachant que j'ai suivi les trois chemins et les 3 fichiers DisplaySurface.dll, dvacrashreporter.dll et dvacore.dll sont bien présent et je suis sous Windows 10 Famille.

 

Merci d'avance.

    This topic has been closed for replies.

    2 replies

    JohnColombo17100380
    Community Manager
    JohnColombo17100380Community Manager
    Community Manager
    November 30, 2022

    Hi @AJR-ABDH,

    Missing entry points for .dlls typically indicate a permissions issue; the primary application cannot access the .dlls it needs to run, even if they are present on your hard drive. I would recommend uninstalling and reinstalling After Effects and making sure you are using an administrator account if you can.

     

    Cheers,

    - John, After Effects Engineering Team 

    Mylenium
    Mylenium
    Legend
    November 5, 2022

    Without any exact system info to contextualize the error messages we can't really tell you much. the crash reporter xcould simply be blocked by soem security stuff on your system, the display surface stuff is simply a graphics driver issue. in teh latter case you could at least update your GPU drivers, of course. Anything more wil lrequire better information.

     

    Mylenium

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices